FAQ
Getting Started
Are there any upfront costs?
There are no direct or upfront costs for fundraising with GYB.
How much time will I save using GYB?
GYB saves you tons of time compared to traditional fundraising methods. You won't have to spend hours standing out in the cold or going door-to-door trying to find supporters. You'll also save a bunch of time by not having to chase up or manage payments yourself, or constantly update social media pages, since all the important info is visible right on your GYB campaign page. We streamline the fundraising process letting you focus more on your actual cause and less on the administrative hassles.
What if I don't sell all the spots on my garment?
Your garment will still be printed with the names of those who donated. Your team will receive back all the funds received over and above the cost of your garment.
Can I make my campaign private?
Most definitely. Each individual involved in the campaign can choose if their fundraiser is public or not.
Campaign Setup & Onboarding
How do I create my campaign?
Once logged in, you’ll see an option to create a new campaign. Add your fundraiser name, upload a photo or message, and set your spot limit.
Can I personalise my campaign page?
Yes! You can add a photo, a custom message, and details about your goal to make your campaign more engaging.
How do I share my campaign?
Each campaign has a unique link you can copy and share – via text, email, or social media.
Can I invite others to join my campaign?
Yes. If you're running a team campaign, you can invite players or members to join and fundraise under the same campaign.
Can I edit my campaign after it’s live?
Yes, you can update your photo, description, and goal – but some fields (like supporter names) may be locked after printing begins.
Can I run more than one campaign?
Yes, you can run multiple campaigns throughout the year or for different causes.
Can I duplicate a previous campaign?
Not right now – you'll need to create a new one from scratch, but it’s quick and easy to set up.
How do I know when my campaign is full or done?
You’ll see progress in your dashboard and receive notifications as your spots fill or your deadline approaches.
Can I change the closure date of my campaign?
Yes! The admin can edit the campaign closure date via their dashboard at any stage before the campaign closes.
Garments & Printing
Can I add a logo to the back of the garment?
No, the Got Ya Back fundraiser is based on text only. If you require a different format please get in touch with us and we will help you out.
Can I add a logo or name to the front of my garment?
Yes, all fundraising garments include text or a logo on the left chest no bigger than 10cm wide. This is supplied by the person who creates the campaign and all garments are printed the same.
Can I use a different garment?
At the moment the Got Ya Back website is for one style of T-Shirt and hoodie but please feel free to get in touch with us and we will help you out.
What happens to unsold spots?
Your list will be condensed, unsold spots will not be left blank.
Can a supporter purchase more than one spot?
For sure! Supporters can purchase as many spots as they want to.
Can I order Got Ya Back printing without using the platform?
Absolutely! Want to collect your own funds and place an order for printed garments only, just reach out and we will get you sorted.
Can some team members not do the fundraiser but still get a garment?
Yes! Load all team members to the campaign and those who do not raise any money will still get a garment with the logo on the front and their name on the back. You will only be charged $65 for tees and $80 for hoodies without a Got Ya Back list.
Can I supply my own garment?
Absolutely however there will be no reduction in cost.
Payments & Payouts
How do I get the funds I raised?
Funds are transferred to your nominated bank account once your campaign ends or spots are sold out.
Can I change the nominated bank account?
Get in touch with support and we can help update this before payout.
Why does my bank statement show 'Selector Uniforms' for my GYB donation?
Currently, donations to GYB appear as 'Selector Uniforms' on bank statements due to our payment processing setup.
Do supporters get receipts or emails?
Supporters receive a thank you email from Got Ya Back acknowledging their donation. For official receipts, they must contact the participant or organisation directly.
Will supporters receive a receipt for their donation?
The Got Ya Back platform only collects your donation, you will receive from Got Ya Back a thank you email acknowledging your donation not a receipt. If you require a receipt then you will need to contact the participant/organisation directly to organise this.
Can people overseas make donations?
Yes! Donations are now accepted from both New Zealand and overseas supporters.
Shipping & Delivery
When do I get my garments?
Garments are printed after your campaign ends or fills. Turnaround time is typically 3 weeks from that point.
Cancellations & Refunds
Can I cancel my campaign?
Once the campaign is registered, it cannot be cancelled as per the terms and conditions. Clubs/Schools are liable for the cost of all garments should funds not be raised to cover them.
For teams with 10 or more players:
$95 per T-Shirt,
$110 per Hoodie.
For teams with fewer than 10 players:
$110 per Tee,
$125 per Hoodie.
No donations will be refunded to donors. Any profit raised will be returned to the club/school and it is their responsibility to refund the money should they choose to.
Have a different question? We’re here to help.
Contact us